Artisan Soft Furnishings Privacy Policy – your rights, your information and how we use it

Artisan Soft Furnishings is committed to protecting your personal information.

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

This version of our Privacy Policy was last updated on the 24th May 2018.


How to contact us


If you have any questions about our Privacy Policy or the information we collect or use about you, please contact;


 General Manager
Artisan Soft Furnishings
9 Essex Road



Information we collect and use

Information about you that we collect and use includes:

  • Information about who you are e.g. your name and contact details including billing address, delivery address, telephone number, mobile number, email address and payment details

  • Information classified as ‘sensitive’ personal information. This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations

Via our website, Artisan Soft Furnishings, personal data is collected for the following purposes and using the following services:


Contact form

By filling in the contact form with their Data, the User authorises this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: city, company name, email address, first name, last name, phone number.

Platform services and hosting

These services have the purpose of hosting and running key components of our website, therefore allowing the provision of this website from within a unified platform. Such platforms provide a wide range of tools to us – e.g. analytics, user registration, database management – that imply the collection and handling of personal data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the personal data are stored.



Who we may share your information with:

  • our suppliers, agents and subcontractors who are involved in the delivery of providing products or services used or ordered by you;

  • to credit reference agencies and fraud prevention agencies;

  • to any relevant public authority or law enforcement agency;

  • where required by law, regulation or legal proceedings; 

  • where we believe it is necessary to protect Artisan Soft Furnishings or third party rights and property; 

  • where you give us false or inaccurate information and we identify or suspect fraud

  • where we are compelled to do so by law;

  • in response to a valid, legally compliant request by a competent authority;

  • during emergencies when we believe physical safety is at risk;

  • in response to a complaint that that there has been a breach of the services terms & conditions or any other product or service terms of which you have been notified.

Where your information is processed

Your information will be processed internally by  Artisan Soft Furnishings and stored within the United Kingdom on our operating system and on cloud-based servers provided by our internet provider. 

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how Artisan Soft Furnishings uses your information. They are:


Right to be informed:

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices. 

Right of access:

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified:

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure:

You can ask for certain information we hold about you to be deleted or removed provided that there is not a compelling nor legal reason for Artisan Soft Furnishings to continue to have it.



How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact the Group General Manager at the address or email address listed above and we will do our utmost to make things right.

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