Artisan Soft Furnishings is committed to protecting your personal information.
How to contact us
Artisan Soft Furnishings
9 Essex Road
Information we collect and use
Information about you that we collect and use includes:
Information about who you are e.g. your name and contact details including billing address, delivery address, telephone number, mobile number, email address and payment details
Via our website, Artisan Soft Furnishings, personal data is collected for the following purposes and using the following services:
By filling in the contact form with their Data, the User authorises this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: city, company name, email address, first name, last name, phone number.
Platform services and hosting
These services have the purpose of hosting and running key components of our website, therefore allowing the provision of this website from within a unified platform. Such platforms provide a wide range of tools to us – e.g. analytics, user registration, database management – that imply the collection and handling of personal data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the personal data are stored.
Who we may share your information with:
our suppliers, agents and subcontractors who are involved in the delivery of providing products or services used or ordered by you;
to credit reference agencies and fraud prevention agencies;
to any relevant public authority or law enforcement agency;
where required by law, regulation or legal proceedings;
where we believe it is necessary to protect Artisan Soft Furnishings or third party rights and property;
where you give us false or inaccurate information and we identify or suspect fraud
where we are compelled to do so by law;
in response to a valid, legally compliant request by a competent authority;
during emergencies when we believe physical safety is at risk;
in response to a complaint that that there has been a breach of the services terms & conditions or any other product or service terms of which you have been notified.
Where your information is processed
Your information will be processed internally by Artisan Soft Furnishings and stored within the United Kingdom on our operating system and on cloud-based servers provided by our internet provider.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
How long we keep your information
We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
Your individual rights
You have several rights in relation to how Artisan Soft Furnishings uses your information. They are:
Right to be informed:
Right of access:
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information be rectified:
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure:
You can ask for certain information we hold about you to be deleted or removed provided that there is not a compelling nor legal reason for Artisan Soft Furnishings to continue to have it.
How to make a complaint